Purchase Order Terms & Conditions

The external provider shall supply products and/or services strictly in accordance with the requirements stated on this Purchase Order, including any referenced specifications, drawings, standards, process requirements, work instructions, and contractual obligations.

The external provider is responsible for ensuring that all requirements are fully understood before work commences. No deviation, substitution, or alternative method is permitted without prior written approval.

Where specified on the Purchase Order or supporting documentation, the external provider shall obtain approval from us for products and services prior to delivery.

This may include approval of methods, processes, equipment, personnel, and the formal release of products or services. Work shall not proceed beyond the agreed stage without the required approval being granted.

The external provider shall ensure that all personnel performing work that affects product or service conformity are competent, trained, and appropriately qualified.

Evidence of competence or qualification shall be made available to us upon request.

The external provider shall maintain effective and timely communication with us throughout the duration of the order.

We shall be promptly notified of any risks to delivery, quality concerns, suspected or actual nonconforming outputs, or any issues that may affect conformity to requirements.

Supplier performance may be monitored by us using criteria such as quality performance, on-time delivery, responsiveness, and corrective action effectiveness.

Performance results may be used to support supplier approval, re-evaluation, continued use, or disapproval decisions.

We, our customers, and/or relevant regulatory authorities reserve the right of access to the external provider’s premises for the purpose of verification or validation of products and services, where required.

Such access shall be arranged by mutual agreement and shall not unreasonably disrupt operations.

The external provider shall perform all required inspection, test, and verification activities in accordance with the Purchase Order and referenced requirements.

Objective evidence demonstrating conformity (e.g. inspection records, test results) shall be retained and made available to us upon request.

Where applicable or specified, the external provider shall apply approved statistical techniques to support process control, inspection, or verification activities.

Any statistical methods used shall be appropriate to the product or service provided.

The external provider shall maintain a quality management system appropriate to the scope of work being performed.

All applicable Purchase Order and customer requirements shall be flowed down to sub-tier suppliers where work is subcontracted, and the external provider shall remain responsible for conformity.

Any actual or suspected nonconforming outputs shall be reported to us immediately.

Nonconforming outputs shall not be shipped or released without prior disposition and written approval from us, including any agreed corrective or containment actions.

The external provider shall have controls in place to prevent the introduction of suspect counterfeit parts.

Products shall be sourced only from approved or authorised sources, in accordance with AS9100 requirements, and traceability shall be maintained where applicable.

The external provider shall notify us in advance of any changes that may affect product or service conformity.

This includes changes to processes, equipment, materials, sub-tier suppliers, personnel, facilities, or manufacturing locations. Changes shall not be implemented without prior approval where required.

Where applicable, Certificates of Conformity, release notes, or other certification documentation shall be provided with each delivery.

Documentation shall clearly reference the Purchase Order and confirm compliance with all specified requirements.

Records related to the Purchase Order, including inspection, test, certification, and traceability records, shall be retained for a minimum period of 6 years unless otherwise specified.

Records shall be made available to us upon request.

We, our customers, and applicable regulatory authorities shall be granted right of access to facilities, records, and applicable areas involved in the fulfilment of the Purchase Order, where required.

The external provider shall ensure that personnel are aware of their contribution to product and service conformity, product safety, and the importance of ethical behaviour.

Any concerns relating to safety, integrity, or ethical conduct shall be reported to us without delay.